Case Studies
INDUSTRY
Manufacturing
SOLUTION
.NET, SQL, SharePoint
Challenges
The client is a leading manufacturer of alloy steel in India.
The client was facing operational challenges :
The client was facing operational challenges :
- The turnaround time to resolve queries of customers was longer and
- The company was incurring heavy costs to provide the product support services on time.
Solution
Maintenance and Support services provided as below :
- Application development and enhancement
- Application Performance Improvements
- Migration to latest versions to avoid code Obsolescence
- Build and version control of source code in TFS (Azure, devops in 0365 tenant)
- Documentation of all developments and enhancement pre and post implementation
- Backup strategy – backup source codes in TFS/Azure devops of 0365
- Restore drills – exercise the drill to test the source code health.
- Disaster Recovery Plan
- Capacity Planning
Benefits
- The availability of 8X5 support operations helped the company manage its clients in a better manner and resulted in improved customer satisfaction
- Reduction in overall operational costs.
