Case Studies INDUSTRYManufacturing SOLUTION.NET, SQL, SharePoint Challenges The client is a leading manufacturer of alloy steel in India. The client was facing operational challenges : The turnaround time to resolve queries of customers was longer and The company was incurring heavy costs to provide the product support services on time. Solution Maintenance and Support services provided as below :Application development and enhancementApplication Performance ImprovementsMigration to latest versions to avoid code ObsolescenceBuild and version control of source code in TFS (Azure, devops in 0365 tenant)Documentation of all developments and enhancement pre and post implementationBackup strategy – backup source codes in TFS/Azure devops of 0365Restore drills – exercise the drill to test the source code health.Disaster Recovery PlanCapacity Planning Benefits The availability of 8X5 support operations helped the company manage its clients in a better manner and resulted in improved customer satisfactionReduction in overall operational costs.