Case Studies


Jaws, Windows Eyes, NVDA, Opera IBM PageReader, WAVE


The Goal was to identify the readiness of Adobe Acrobat Reader, to be used by people with disabilities, and test it for Section 508 Compliance. More specifically, so that disable people can: perceive, understand, navigate, and interact with Adobe products. The project successfully enabled to complete testing and highlight problems faced by such people in working with Adobe Acrobat.

Accessibility testing was carried out for web application issues related to navigation for people with disabilities. The team worked on several issues of the application related to Page title, Images, ALT text, Heading, Contrasting ratio, Resizing text, Keyboard access and others to make the application accessible to people with disabilities.


Accessibility testing started and included a detailed review of potential 508 compliance issues. Advanced software was used to identify instances that fail to meet one or more of the 16 compliance standards.

  • Plug-in for screen reader emulation was used to assist in identifying potential screen reader issues.
  • Full screen reader testing using Jaws was done as part of the accessibility review to check the accuracy and quality of the content and navigation.
  • Accessibility techniques, such as providing methods for skipping repetitive navigation, avoiding non-distinct link labels and using mark-up properly (header tags, alternative text, table headers), was reviewed throughout the site.
  • All reported instances that fail validation was reviewed again. This process was repeated until no instances were reported.
  • When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script was identified with functional text that can be read by assistive technology.
  • Pages are usable when scripts, applets, or other programmatic objects are turned off or not supported. If this was not possible, equivalent information was provided on an alternative accessible page.
  • Links in the footer for all plug-ins used on the site was provided. Electronic forms designed to be completed online, the form allowed people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.


  • The bugs identified by the team were reported to Adobe and corrections were implemented.
  • Adobe Acrobat Reader & Acrobat were successfully tested to be blind friendly.
  • All suggestions for improvement /modification were incorporated in Adobe Acrobat Reader & Acrobat.
  • Helped gain new skill sets and avenues for employment of disabled people.