Case Studies


MS Dynamics CRM


The client is responsible for the delivery of the required infrastructure and host country planning and operations for Qatar.
Relevant access to database of useful contacts was not available when required

Tedious and cumbersome for staff in the Office of the Secretary-General to maintain and manage business and contact information manually


MS Dynamics CRM on-premise was implemented to cater to the below needs:
  • Maintain up-to-date information on business contacts
  • Availability of information at real-time and able to search the contacts by role, country, company – literally by any search criteria
  • Ability to search for sections for notes and comments related to contact or interaction
  • Availability of information on client’s mobile or tablet at all times
  • Flagging and notifications of important events – personal or business, within Outlook or Calendar of client
  • Online Reporting of contact information
  • Ability to scan and insert business card details – native or third party tool


  • Increase in productivity and efficiency
  • Reduction in processing time with real-time access to critical information
  • Better decision making through reporting