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Case Studies

INDUSTRY
Manufacturing

SOLUTION
.NET, SQL, SharePoint

Challenges

The client is a leading manufacturer of alloy steel in India.

The client was facing operational challenges :
  • The turnaround time to resolve queries of customers was longer and
  • The company was incurring heavy costs to provide the product support services on time.

Solution

Maintenance and Support services provided as below :

  • Application development and enhancement
  • Application Performance Improvements
  • Migration to latest versions to avoid code Obsolescence
  • Build and version control of source code in TFS (Azure, devops in 0365 tenant)
  • Documentation of all developments and enhancement pre and post implementation
  • Backup strategy – backup source codes in TFS/Azure devops of 0365
  • Restore drills – exercise the drill to test the source code health.
  • Disaster Recovery Plan
  • Capacity Planning

Benefits

  • The availability of 8X5 support operations helped the company manage its clients in a better manner and resulted in improved customer satisfaction
  • Reduction in overall operational costs.